Vaccine Website Accessibility

This dashboard tracks the accessibility of each state, territory, and District of Columbia’s vaccine information webpage, where information about prioritization, registration, and locations can be found. The sites are ranked from most to least accessible, with #1 having the fewest errors. The web pages used for this evaluation are linked in the table. Table 2 and Table 3 are updated on a weekly basis to show how states change or improve their websites’ accessibility.

Table 2: COVID-19 Information Website Accessibility Scores (As of 5/19/2021)

Overall Accessibility Rank
Overall Accessibility Score
9New Hampshire89
14North Dakota156
15Rhode Island158
19U.S. Virgin Islands193
26Puerto Rico248
32North Carolina315
35New York339
36South Carolina342
41Northern Mariana Islands398
43West Virginia413
45District of Columbia439
46South Dakota448
51New Mexico472
53American Samoa499
57New Jersey546

Note that the CDC’s information page has been scored as well.

Table 3: COVID-19 Vaccine Registration Website Accessibility Scores (As of 5/19/2021)

Overall Accessibility Rank
Overall Accessibility Score
Accessibility Requests Collected?
8New Jersey96
9District of Columbia98
16West Virginia160
20New York195
25Northern Mariana Islands230
27New Hampshire241
28New Mexico273https://cvvaccine.nmhealth.orgYes

Table 4: COVID-19 Hotlines (As of 5/19/2021)

Hotline Phone #:
Hours available:
Vaccine specific?
Can you schedule a vaccine via the hotline?
TTY/Video Option?
Email option:
Text option:
Does website have a chat option?
Mention of Transportation on Site?
Details of Transportation
Availability of Home-Based Vaccines
Details on Home-Based Vaccines
State page:
Alabama1-855-566-53338 am to 5 pm, Monday through Friday.General COVID infoYesNo[email protected]N/ANoNoN/ANoN/A
Alaska1-907-646-33229am - 6:30pm on weekdays, and 9am - 4:30pm on weekendsVaccine specificYesNo[email protected]Input your phone number to recieve updates at this website:
American Samoa219 or 633-58718am - 3pm Monday - FridayGeneral COVID infoNo publicly available hotlineYes other video optionN/AFacebook Messanger or WhatsApp, found on their Facebook pageYesNoN/ANoN/A
Arizona1-844-542-8201N/AGeneral COVID infoYesNoN/AN/ANoNoN/ANoN/A
Arkansas1-800-985-60308am - 8pmVaccine specificUnclearNoN/AText your zip code to 438829NoNoN/ANoN/A
California833-422-4255N/AVaccine specificYesNoN/AN/ANoYesIf you do not have a way to get to a vaccination site, you can receive free transportation through or by calling the state’s COVID-19 hotline at (833) 422-4255.

Transportation options include automobile transportation for ambulatory patients and non-emergency medical transportation for non-ambulatory patients, including wheelchair vans, gurney transportation, and other options. Medi-Cal managed care and fee-for-service beneficiaries will be connected with their health plan or service provider to get transportation through existing health benefits.

You can also check with your healthcare provider, local health department, or local pharmacy.

If you receive Medi-Cal through a managed care plan, contact your plan’s member service department to request assistance for transportation to receive covered benefits. If you receive Medi-Cal through Fee-for-Service (FFS), you can access a list of Non-Medical Transportation (NMT) providers in your county and you can contact them directly to arrange transportation to your appointments.

If there is not a provider in your area, the California Department of Health Care Services (DHCS) can assist if you email them [email protected]. Please do NOT include personal information in your first email. DHCS staff will reply with a secure email asking for your information about the appointment.

If you have a need for Non-Emergency Medical Transportation, please inform your medical provider who can prescribe this service and put you in touch with a transportation provider to coordinate your ride to and from your appointment(s).
YesCheck with your healthcare provider, local health department, or local pharmacy.

If you cannot leave your home to get vaccinated, you can indicate this on or when calling the state’s COVID-19 hotline at (833) 422-4255. If eligible, you will be connected with your local health jurisdiction to arrange for in-home vaccination services.
Colorado1-877-268-2926Available 24 hours a day, 7 days a week.Vaccine specificUnclearNoN/AN/ANoYesMile High United Way’s Ride United program is providing access to free rides (up to 25 miles each way) to vaccination sites across Colorado. Dial 2-1-1 or visit to learn moreYesYou can call 1-877-COVAXCO (1-877-268-2926) and an agent can help you register for an in-home vaccination. The call line is available 24 hours a day, 7 days a week and in multiple languages. If you are unable to make the call, a caregiver, family member, or friend can call on your behalf.
Connecticut877-918-22248am to 8 pm, 7 days a weekVaccine specificYesNoN/AN/AYesYesEither use 211 Transportation at or aall CT Rides’ toll-free COVID-19 phone number (866) 766-5516, Monday through Friday, 8:00 AM to 5:00 PM EST for information and referrals to transportation resources across the State for residents who already have scheduled their vaccination appointmentsYesComplete this form:
Delaware1-833-643-1715N/AVaccine specificYesYes TTY; dial 711[email protected]N/ANoYesEligible Delaware Medicaid clients in need of non-emergency transportation should contact Modivcare at 1-866-412-3778. You can also contact your case manager from your Managed Care Organization (Highmark or Amerihealth Caritas) for assistance with Modivcare transportation.YesContact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email [email protected] to ask about vaccination opportunities if you are unable to leave your home.
District of Columbia1-855-363-0333N/AVaccine specificYesYes TTY; dial 711 for service[email protected]N/ANoYesThe District’s Medicaid Managed Care Organizations (MCOs) cover all transportation (free of charge), to and from, all medically necessary covered services and appointments. To request transportation, the Enrollee should call the following number to schedule the service:

- AmeriHealth Caritas DC | Call 1-800-315-3485. Rides available 24 hours a day, 7 days a week
- CareFirst Community Health Plan DC | Call MTM1 at 1-855-824-5693. Rides available 24 hours a day, 7 days a week
- Health Services for Children with Special Needs | Call SET Transportation at 1-866-991-5433
- MedStar Family Choice DC | Call 1-866-201-9974
YesCall 1-855-363-0333 to schedule a vaccination in your home
Florida1(866) 779-6121N/AGeneral COVID infoNoYes TTY on county levelN/AFor updates about the vaccine and distribution from Governor Ron DeSantis, text FLCOVID19 to 888777NoNoN/ANoN/A
Georgia888-457-01868am – 8pm ET Monday through Friday and 8am – 5pm ET Saturday – Sunday Vaccine specificYesNoN/AN/AYesNoN/ANoN/A
Guam3118am - 5pm Monday - Friday General COVID infoNo publicly available hotlineNoN/AN/ANoNoN/ANoN/A
Hawaii808-586-8332 or toll-free at 833-711-0645N/AVaccine specificNoNoN/AN/AYesNoN/ANoN/A
IdahoPanhandle District: 877-415-5225
North Central District: 866-736-6632
Southwest District: 208-455-5411
Central District: 208-321-2222
South Central District: 208-737-1138
Southeastern Idaho: 208-234-5875
Panhandle District: N/A
North Central District: 8:00 am to 5:00 pm Monday - Friday
Southwest District: 8:30 am to 4:30 pm Monday - Friday
Central District: 8:30 am to 4:30 pm Monday - Friday
South Central District: 8:00 am to 5:00 pm Monday - Friday
Southeastern Idaho: 9:00 am to 4:00 pm Monday - Friday
Vaccine specificHotline is not statewideNo[email protected]N/ANoNoN/ANoN/A
Illinois833-621-1284N/AVaccine specificYesNoN/AN/ANoNoN/ANoN/A
Indiana211 or 866-211-9966N/AVaccine specificYesNoSubscribe here for updates:
Iowa211 or 1-800-244-7431, and for Iowans 65+: 1-866-468-788724 hours a day, 7 days a weekVaccine specificNoNoN/AN/ANoNoN/AYesVisit IowaAging.Gov or call 1-866-468-7887
Kansas866-534-3463None listedVaccine specificYesNoN/ATo find three providers near you, text your zip code to 438829 (GETVAX); for Spanish text your zip code to 822862 (VACUNA).NoNoN/ANoN/A
Kentucky800-722-5725N/AGeneral COVID infoYesYes TTY; call 855-326-4654N/AN/ANoYes
Louisiana211 or 1-855-453-07748 am to 8 pm Monday through Saturday and from 12 pm to 8 pm on SundayVaccine specificYesNoN/AN/ANoNoN/ANoN/A
Maine888-445-41117am - 7pm Monday - Friday, or 8am - 2pm Saturday - SundayVaccine specificYesYes TTY; dial 711 and then request hotline phone number for serviceN/AN/ANoYesThe Department of Health and Human Services is offering a free option for Maine people who need a ride to and from a COVID-19 vaccination appointment. Call 1-855-608-5172 to reserve a ride at least 48 hours in advance of your appointment.YesCall 1-888-445-4111
Maryland855-634-6829N/AVaccine specificYesNoN/AN/AYesYesCall the Maryland GoVAX COVID-19 Vaccination Support Center at 1-855-MDGOVAX (1-855-634-6829) from 7 a.m. to 10 p.m. seven days a week. Please choose the option “No Arm Left Behind” and a support center advocate will take your information for vaccination coordination. Your local health department may offer transportation to certain vaccination sites. Contact your local health department for more information. Maryland Medicaid members may be eligible for a ride under the Non Emergency Medical Transportation (NEMT) program. To find out if you qualify for NEMT, contact your local health department.YesCall the Maryland GoVAX COVID-19 Vaccination Support Center at 1-855-MDGOVAX (1-855-634-6829) from 7 a.m. to 10 p.m. seven days a week. Please choose the option “No Arm Left Behind” and a support center advocate will take your information for in-home vaccination coordination.
MassachusettsNone listedN/AN/ANo publicly available hotlineN/AN/AN/AYesNoN/ANoN/A
Michigan211 or 888-535-6136 (press 1)8am - 5pm Monday - Friday, 8am - 1pm Saturday and SundayVaccine specificYesNoN/AN/AYesNoN/ANoN/A,9753,7-406-98178_103214---,00.html
Minnesota1-833-431-20539am to 7pm Monday - Friday, 10am to 6pm SaturdayGeneral COVID infoUnclearNoN/AN/ANoNoN/ANoN/A
Mississippi877-978-6453None listedGeneral COVID infoYesNoN/AN/ANoNoN/AYesIf you are homebound and need assistance getting your COVID-19 vacccination, send e-mail to [email protected],0,420,976.html
Missouri877-435-8411None listedGeneral COVID infoYesNoN/AN/ANoYes The Department of Health and Senior Services, in collaboration with Missouri’s Advisory Committee on Equitable COVID-19 Vaccine Distribution, compiled this list of statewide and regional resources for individuals who face transportation as a barrier to receiving the COVID-19 vaccine. Many of these transportation providers received stimulus funds to provide transportation to assist individuals with getting to and from their vaccine appointments and are able to offer the service at no cost. These rides will be available as long as the funding lasts for each provider.NoN/A
MontanaCounty-specific – see map on state websiteN/AN/AHotline is not statewideN/AN/AN/AYesNoN/ANoN/A
Nebraska800-798-1696 or 402-471-6423None listedVaccine specificYesNo[email protected]N/ANoNoN/ANoN/A
Nevada1800-401-09467am - 8pm, 7 days a wkVaccine specificYesNo[email protected]N/AYesYesMultiple resources on sidebar on webpage:
New Hampshire211 or 603-271-59808am - 8pm, 7 days a wkGeneral COVID infoYesNoN/AN/ANoYesIf you need transportation to a fixed vaccine site, the 2-1-1 call center operator can help you schedule an appointment and arrange transportation.YesYes, you can request a home visit by calling 2-1-1, or 603-271-5980 for those not in New Hampshire. If you are eligible for a home visit, the 2-1-1 call center operator will connect you to a representative from your Regional Public Health network to help schedule an appointment.
New Jersey1-855-568-05458am - 8pmVaccine specificYesNoN/AText NJCOVID to 898-211 to receive alertsNoYes you are unable to leave the home to receive a COVID-19 vaccine or are the healthcare provider or family caregiver of someone who is homebound, you may request an in-home vaccination appointment by completing a form at

For assistance completing the form by phone, please call the NJ COVID-19 Vaccine Call Center at 1-855-568-0545.
New Mexico1-800-432-2080None listedVaccine specificYesNoN/AN/ANoNoN/ANoN/A
New York1-833-697-48297am - 10pm, 7 days a wkVaccine specificYesNoN/AN/ANoNoN/ANoN/A
North Carolina888-675-4567None listedVaccine specificYesNoN/AN/ANoYesCall your local transit agency for a free ride to your vaccine appointment. They serve all 100 North Carolina counties. Free Uber rides are available in some cities through RIDE UNITED NC: call 844-771-RIDE (se habla español).Yes
North Dakota1-866-207-2880None listedGeneral COVID infoYesNoN/AN/ANoNoN/ANoN/A
Northern Mariana Islands607-682-74687:30am - 8pm, 7 days a weekVaccine specificYesNoN/AN/ANoNoN/ANoN/A
Ohio1-833-427-56349am - 8pm, 7 days a weekGeneral COVID infoYesNoN/AN/AYesNoN/ANoN/A
Oklahoma211None listedGeneral COVID infoNo publicly available hotlineNoN/AN/ANoNoN/ANoN/A
Oregon1-866-698-6155 or 2116am - 7pm, 7 days a weekVaccine specificNoYes TTY, dial 711 and then the phone number[email protected]Text ORCOVID to 898211NoNoN/ANoN/A
Pennsylvania1-877-724-3258None listedVaccine specificUnclearNoN/AN/ANoNoN/ANoN/A
Puerto RicoNone listedNone listedN/ANo publicly available hotlineN/AN/AN/ANoNoN/ANoN/A
Rhode Island844-930-1779 or 211None listedVaccine specificYesNo[email protected]N/AYesYesTransportation is available to people who are on Medicaid and to people over 60 (phone, website, and TTY options for transportation scheduling) is unclear. Requests for home-based vaccines are made to town-specific agencies (one of three used in the state)
South Carolina1-866-365-81107am - 7pm, 7 days a weekVaccine specificNoNoN/AN/ANoNoN/ANoN/A
South Dakota1-800-997-2880None listedGeneral COVID infoUnclearNoN/AN/ANoYesFree lyfts available for those without transportation (only available for this within 20 miles of Aberdeen, Brookings, Pierre, Rapid City, Sioux Falls and Watertown). Call 211 to schedule.NoN/A
Tennessee877-857-2945 10am-8pm Monday-FridayGeneral COVID infoNoNoN/AN/ANoYesThe Tennessee association of human resources agencies has a variety of options that are open to "elderly, the handicapped, and the economically disadvantaged residents with medical needs" individuals should email [email protected] for information
Texas833-832-70677am - 7pm, 7 days a weekVaccine specificYesNoN/AN/ANoNoN/AYesCall 844-908-3927 and select Option 1
U.S. Virgin Islands340-777-8227None listedVaccine specificYesN/AN/AN/ANoNoN/ANoN/A
Utah1-800-456-7707None listedGeneral COVID infoYesNoN/AN/ANoYesAvailable only in the Salt Lake area
Vermont855-722-78788:15am - 5:30pm Monday - Friday, 10am - 3pm Saturday and SundayVaccine specificYesYes TTY (same number)N/AN/ANoYesRides are available if requested at least 48 hours in advance. It was specifically mentioned that there are options that are accessible for people with a variety of disabilities. Information and scheduling is available at for those who are "homebound". Those who are already cared for by a home health agency will be contacted by that agency. Others can request an appointment by calling 802-863-7240 Monday-Friday from 8:30am-4:30pm
Virginia1-877-829-46828am - 6pm Monday-SaturdayVaccine specificYesYes other video optionN/AN/AYesNoN/ANoThere is guidance for healthcare providers on how to vaccinate homebound people, but it doesn't talk about signing up to get a vaccine at home anywhere
Washington833-829-4357None listedVaccine specificYesNoN/AN/AYesNoN/AYesThere is supposedly a form that you can fill out to have a mobile team visit your home, but it is unclear how to access this form (information is from conversing with the website chat box)
West Virginia1-833-734-09658am - 6pm Monday - Friday, 9am - 5pm SaturdayVaccine specificYesNoN/AN/ANoNoN/AYesPeople who are homebound can call 1-833-734-0965 to make an at-home appointment
Wisconsin844-684-1064None listedVaccine specificYesNoN/AN/ANoNoN/ANoN/A
Wyoming800-438-5795Weekdays 9 a.m.-7 p.m.General COVID infoUnclearNoEmail form:

Starting May 19, 2021, we are no longer updating this dashboard weekly, stay tuned for announcements.


This dashboard focuses on the accessibility of U.S. state vaccine information websites (Table 2) and centralized state registration systems (Table 3), where individuals use one state portal to register for a COVID-19 vaccine. Information on vaccine information hotlines and availability of TTY (Text Telephone) or video options (Table 4) is also collected.

We score state or territory centralized health department websites that include information on the COVID-19 vaccine. Some states and territories have COVID-19 vaccine information on the general health department COVID-19 information landing webpage only, which is the website scored in these instances. Other states and territories have a separate COVID-19 vaccine webpage, in which case we navigate to that covid-19 vaccine webpage for scoring. State and territory COVID-19 vaccine webpages can change frequently, and content is added or removed over time. Therefore, the URLs listed on this dashboard may not reflect the most up to date webpages.

The accessibility rankings for vaccine web pages are generated from automatic testing data provided by WAVE, a web accessibility evaluation tool administered by WebAIM at Utah State University. The number of detected accessibility errors, the density of those errors on the page, and the number of potential accessibility issues are considered when generating the rankings. A lower score means fewer errors. The most common issues found are text that has insufficient contrast to the background, images that do not have alternative text for blind users, links and buttons that lack descriptive text, and form controls that are not labeled with descriptive text. Automatically detectable accessibility issues do not represent all accessibility issues, but typically indicate barriers for users with disabilities and non-compliance with accessibility guidelines and best practices.


Data on vaccine registration and hotline information is abstracted from U.S. state or territory health department websites each week.

Data on accommodation requests were collected from the centralized state COVID-19 vaccine registration systems. No COVID-19 vaccine registration surveys were submitted during this process. Vaccine registration forms for each website were completed online until the requirement for submission, at which point the form was deleted to ensure no falsified information was submitted. Filling out the forms gave access to all questions and allowed for accommodation request questions to be recorded for each COVID-19 vaccine registration website.

Because the COVID-19 vaccine roll out is rapidly evolving, some states or territories may have adjusted their accessibility options within their vaccination registration portal since publication of this dashboard. To find the most current information on COVID-19 vaccine accommodations and accessibility in your state, territory, or jurisdiction, consult your local health department or your health provider.


These data are limited to single state-level vaccine pre-registration or registration sites of government webpages and do not include data from states or territories that do not have a centralized state-level registration vaccine portal. For example, states or territories that list multiple providers, each offering independent registration, are not captured. If a state or territory requires creating a new account to register for vaccination, the account creation page was used to access accessibility, but no new accounts were created during this process.

State/territory COVID-19 information webpages are changing rapidly. URLs that were scored and ranked previously may no longer be included in the current ranking if the COVID-19 vaccine registration portals has been removed or if the state or territory no longer has a centralized COVID-19 vaccine registration website.

It is possible that accommodation requests were available after the signature option or appointment creation. In addition, data was only collected from centralized state registration systems. This excluded registration sites which provide individual provider-level registration sites.