Vaccine Website Accessibility

This dashboard tracks the accessibility of each state, territory, and District of Columbia’s vaccine information webpage, where information about prioritization, registration, and locations can be found. The sites are ranked from most to least accessible, with #1 having the fewest errors. The web pages used for this evaluation are linked in the table. Table 2 and Table 3 are updated on a weekly basis to show how states change or improve their websites’ accessibility.

Table 2: COVID-19 Information Website Accessibility Scores (As of 5/12/2021)

Overall Accessibility Rank
State
Overall Accessibility Score
URL
1Federal10https://www.vaccines.gov/
2Minnesota11https://www.health.state.mn.us/diseases/coronavirus/vaccine/index.html
3Maryland21https://covidlink.maryland.gov/content/vaccine/
4Kansas23https://www.kansasvaccine.gov/
5California32https://covid19.ca.gov/vaccines/
6Arkansas52https://www.healthy.arkansas.gov/programs-services/topics/covid-19-vaccination-plan
7Washington54https://www.doh.wa.gov/Emergencies/COVID19/vaccine
8New Hampshire87https://www.vaccines.nh.gov/
9Maine98https://www.maine.gov/covid19/vaccines
10Texas103https://www.dshs.state.tx.us/coronavirus/immunize/vaccine.aspx
11Oklahoma111https://vaccinate.oklahoma.gov/en-US/
12Montana119https://dphhs.mt.gov/covid19vaccine
13Vermont148https://www.healthvermont.gov/covid-19/vaccine
14North Dakota149https://www.health.nd.gov/covid-19-vaccine-information
15Rhode Island153https://covid.ri.gov/vaccination
16Pennsylvania163https://www.health.pa.gov/topics/disease/coronavirus/Vaccine/Pages/Vaccine.aspx
17Ohio174https://coronavirus.ohio.gov/wps/portal/gov/covid-19/covid-19-vaccination-program
18U.S. Virgin Islands187https://www.covid19usvi.com/vaccines
19Florida194https://floridahealthcovid19.gov/vaccines/
20Arizona213https://azdhs.gov/covid19/vaccines/index.php
21Michigan214https://www.michigan.gov/coronavirus/0,9753,7-406-98178_103214---,00.html
22Alabama221https://www.alabamapublichealth.gov/covid19vaccine/index.html
23Wisconsin232https://www.dhs.wisconsin.gov/covid-19/vaccine-data.htm
24Puerto Rico238https://www.vacunatepr.com/covid-19
25Georgia246https://dph.georgia.gov/covid-vaccine
26Indiana248https://www.coronavirus.in.gov/vaccine/index.htm
27Oregon252https://covidvaccine.oregon.gov/
28Guam260https://dphss.guam.gov/covid-19-vaccinations/
29Utah268https://coronavirus.utah.gov/vaccine
30Kentucky292https://govstatus.egov.com/ky-covid-vaccine
31Nevada308https://nvhealthresponse.nv.gov/covid-19-vaccine/
32North Carolina316https://covid19.ncdhhs.gov/vaccines
33Tennessee317https://www.tn.gov/health/cedep/ncov/covid-19-vaccine-information.html
34Connecticut331https://portal.ct.gov/vaccine-portal/
35Hawaii334https://hawaiicovid19.com/vaccine-info/
36New York337https://covid19vaccine.health.ny.gov/
37South Carolina345https://scdhec.gov/covid19/covid-19-vaccine
38Massachusetts363https://www.mass.gov/covid-19-vaccine
39Alaska375http://dhss.alaska.gov/dph/Epi/id/Pages/COVID-19/vaccine.aspx
40Nebraska386http://dhhs.ne.gov/Pages/COVID-19-Vaccine-Information.aspx
41Northern Mariana Islands392https://www.vaccinatecnmi.com/
42Colorado416https://covid19.colorado.gov/vaccine
43Iowa420https://coronavirus.iowa.gov/pages/vaccineinformation
44District of Columbia433https://coronavirus.dc.gov/vaccine
45Louisiana446https://covidvaccine.la.gov/
46Missouri448https://covidvaccine.mo.gov/
46South Dakota448https://doh.sd.gov/COVID/Vaccine/
48Delaware450https://coronavirus.delaware.gov/vaccine/
49West Virginia454https://dhhr.wv.gov/COVID-19/Pages/Vaccine.aspx
50New Mexico469https://cv.nmhealth.org/covid-vaccine/
51Idaho470https://coronavirus.idaho.gov/covid-19-vaccine/
52American Samoa493https://www.facebook.com/asdoh.hotline/
53Virginia519https://www.vdh.virginia.gov/covid-19-vaccine/
54Illinois522https://www.dph.illinois.gov/covid19/vaccine-faq
55Wyoming522https://health.wyo.gov/publichealth/immunization/wyoming-covid-19-vaccine-information/
56Mississippi533https://msdh.ms.gov/msdhsite/_static/14,0,420,976.html
57New Jersey546https://www.nj.gov/health/cd/topics/covid2019_vaccination.shtml

Note that the CDC’s information page has been scored as well.

Table 3: COVID-19 Vaccine Registration Website Accessibility Scores (As of 5/12/2021)

Overall Accessibility Rank
State
Overall Accessibility Score
URL
Accessibility Requests Collected?
1Nevada10https://vax4nv.nv.gov/patient/s/
2Maryland12https://massvax.maryland.gov/screeningYes
3Mississippi16https://covidvaccine.umc.edu/Screening
3Indiana16https://vaccine.coronavirus.in.gov/
5Alabama23https://govstatus.egov.com/vaccine-eligibility-form
6California33https://myturn.ca.gov/screeningYes
7Minnesota35https://vaccineconnector.mn.gov/covid-19%20vaccine/
8New Jersey96https://covidvaccine.nj.gov/
9District of Columbia98https://v51r5a21s.dc.gov/cvq_dc/
10Ohio111https://gettheshot.coronavirus.ohio.gov/screening
11Arizona118https://podvaccine.azdhs.gov/signup
12Tennessee120https://vaccinate.tn.gov
13Oklahoma127https://vaccinate.oklahoma.gov/en-US/Yes
14Delaware130https://vaccinerequest.delaware.gov/s/de-vms-screening?language=en_US
15Vermont135https://vermont.force.com/events/s/selfregistration
16West Virginia160https://member.everbridge.net/747122446041089/new
16Wisconsin160https://vaccinate.wi.gov/en-US/Yes
18Texas163https://getthevaccine.dshs.texas.gov/txces/s/txsignup?language=en_US&eventId=undefined
19Idaho183https://covidvaccine.idaho.gov/register
20New York195https://am-i-eligible.covid19vaccine.health.ny.gov/Public/prescreener
21Nebraska196https://vaccinate.ne.gov/en-US/
22Missouri208https://modhss.iad1.qualtrics.com/jfe/form/SV_231d5TxZxkGedCtYes
23Massachusetts210https://vaccinesignup.mass.gov/#/
24Georgia223https://myvaccinegeorgia.com/en/site/ALL
25Northern Mariana Islands230https://www.vaccinatecnmi.com/covid-19/registration/
26Illinois231https://covidvaccination.dph.illinois.gov/questionnaire
27New Hampshire241https://sonh-community.force.com/providers/s/
28New Mexico273https://cvvaccine.nmhealth.orgYes
29Florida274https://myvaccine.fl.gov/#/RegistrationFormYes
30Minnesota287https://vaccineconnector.mn.gov/covid-19%20vaccine/Yes

Table 4: COVID-19 Hotlines (As of 5/12/2021)

State:
Hotline Phone #:
Hours available:
Vaccine specific?
TTY/Video Option?
Email option:
State page:
Alabama1-855-566-53338 am to 5 pm, Monday through Friday.General COVID infoNocovid19info@adph.state.al.ushttps://www.alabamapublichealth.gov/covid19vaccine/index.html
Alaska1-907-646-33229am - 6:30pm on weekdays, and 9am - 4:30pm on weekendsVaccine specificNocovid19vaccine@alaska.govhttp://dhss.alaska.gov/dph/epi/id/pages/COVID-19/vaccine.aspx
American Samoa219N/AGeneral COVID infoYes other video optionN/Ahttps://www.facebook.com/asdoh.hotline/
Arizona1-844-542-8201N/AGeneral COVID infoNoN/Ahttps://azdhs.gov/
Arkansas1-800-985-6030N/AVaccine specificNoN/Ahttps://www.healthy.arkansas.gov/programs-services/topics/covid-19-vaccination-plan
California833-422-4255N/AVaccine specificNoN/Ahttps://covid19.ca.gov/vaccines/
Colorado1-877-268-2926Available 24 hours a day, 7 days a week.Vaccine specificNoN/Ahttps://covid19.colorado.gov/for-coloradans/vaccine/vaccine-for-coloradans
Connecticut877-918-22248am to 8 pm, 7 days a weekVaccine specificNoN/Ahttps://portal.ct.gov/Coronavirus/COVID-19-Vaccination---Phases
Delaware1-833-643-1715N/AVaccine specificNovaccine@delaware.govhttps://coronavirus.delaware.gov/vaccine/
District of Columbia1-855-363-0333N/AVaccine specificYes TTY; dial 711 for serviceN/Ahttps://coronavirus.dc.gov/vaccine
FloridaNone listedN/AN/AN/AN/Ahttps://floridahealthcovid19.gov/covid-19-vaccines-in-florida/
Georgia888-457-01868am – 8pm ET Monday through Friday and 8am – 5pm ET Saturday – Sunday Vaccine specificNoN/Ahttps://dph.georgia.gov/covid-vaccine
Guam3118am - 5pm Monday - Friday General COVID infoNoN/Ahttps://dphss.guam.gov/covid-19-vaccinations/
Hawaii808-586-8332 or toll-free at 833-711-0645N/AVaccine specificNoN/Ahttps://hawaiicovid19.com/vaccine/
IdahoPanhandle District: 877-415-5225
North Central District: 866-736-6632
Southwest District: 208-455-5411
Central District: 208-321-2222
South Central District: 208-737-1138
Southeastern Idaho: 208-234-5875
Panhandle District: N/A
North Central District: 8:00 am to 5:00 pm Monday - Friday
Southwest District: 8:30 am to 4:30 pm Monday - Friday
Central District: 8:30 am to 4:30 pm Monday - Friday
South Central District: 8:00 am to 5:00 pm Monday - Friday
Southeastern Idaho: 9:00 am to 4:00 pm Monday - Friday
Vaccine specificNoN/Ahttps://coronavirus.idaho.gov/covid-19-vaccine/
Illinois833-621-1284N/AVaccine specificNoN/Ahttps://www.dph.illinois.gov/covid19/vaccine-faq
Indiana211 or 866-211-9966N/AVaccine specificNoSubscribe here for updates: https://www.coronavirus.in.gov/2495.htmhttps://www.coronavirus.in.gov/vaccine/index.htm
Iowa211 or 1-800-244-7431, and for Iowans 65+: 1-866-468-788724 hours a day, 7 days a weekVaccine specificNoN/Ahttps://coronavirus.iowa.gov/pages/vaccineinformation
KansasNone listedN/AN/AN/AN/Ahttps://www.kansasvaccine.gov/
Kentucky800-722-5725N/AGeneral COVID infoYes TTY; call 855-326-4654N/Ahttps://govstatus.egov.com/ky-covid-vaccine
Louisiana211 or 1-855-453-07748 am to 8 pm Monday through Saturday and from 12 pm to 8 pm on SundayVaccine specificNoN/Ahttps://ldh.la.gov/covidvaccine/
Maine888-445-41117am - 7pm Monday - Friday, or 8am - 2pm Saturday - SundayVaccine specificYes TTY; dial 711 and then request hotline phone number for serviceN/Ahttps://www.maine.gov/covid19/vaccines
Maryland855-634-6829N/AVaccine specificNoN/Ahttps://covidlink.maryland.gov/content/vaccine/
MassachusettsNone listedN/AN/AN/AN/Ahttps://www.mass.gov/info-details/massachusetts-covid-19-vaccination-phases
Michigan211 or 888-535-6136 (press 1)8am - 5pm Monday - Friday, 8am - 1pm Saturday and SundayVaccine specificNoN/Ahttps://www.michigan.gov/coronavirus/0,9753,7-406-98178_103214---,00.html
Minnesota1-833-431-20539am to 7pm Monday - Friday, 10am to 6pm SaturdayGeneral COVID infoNoN/Ahttps://www.health.state.mn.us/diseases/coronavirus/vaccine/plan.html
Mississippi877-978-6453None listedGeneral COVID infoNoN/Ahttps://msdh.ms.gov/msdhsite/_static/14,0,420,976.html
Missouri877-435-8411None listedGeneral COVID infoNoN/Ahttps://covidvaccine.mo.gov/
MontanaCounty-specific – see map on state websiteN/AN/AN/AN/Ahttps://dphhs.mt.gov/covid19vaccine
Nebraska800-798-1696 or 402-471-6423None listedVaccine specificNodhhs.immunization@nebraska.govhttp://dhhs.ne.gov/Pages/COVID-19-Vaccine-Information.aspx
Nevada1800-401-09467am - 8pm, 7 days a wkVaccine specificNoCOVIDVaxHelp@immunizenevada.orghttps://www.immunizenevada.org/nv-covid-fighter
New Hampshire211 or 603-271-59808am - 8pm, 7 days a wkGeneral COVID infoNoN/Ahttps://www.vaccines.nh.gov/
New Jersey1-855-568-05458am - 8pmVaccine specificNoN/Ahttps://covid19.nj.gov/faqs/nj-information/slowing-the-spread/who-is-eligible-for-vaccination-in-new-jersey-who-is-included-in-the-vaccination-phases
New Mexico1-800-432-2080None listedVaccine specificNoN/Ahttps://cv.nmhealth.org/covid-vaccine/
New York1-833-697-48297am - 10pm, 7 days a wkVaccine specificNoN/Ahttps://covid19vaccine.health.ny.gov/
North Carolina888-675-4567None listedVaccine specificNoN/Ahttps://covid19.ncdhhs.gov/vaccines
North Dakota1-866-207-2880None listedGeneral COVID infoNoN/Ahttps://www.health.nd.gov/covid-19-vaccine-information
Northern Mariana Islands607-682-74687:30am - 8pm, 7 days a weekVaccine specificNoN/Ahttps://www.vaccinatecnmi.com/
Ohio1-833-427-56349am - 8pm, 7 days a weekGeneral COVID infoNoN/Ahttps://coronavirus.ohio.gov/wps/portal/gov/covid-19/covid-19-vaccination-program
Oklahoma211None listedGeneral COVID infoNoN/Ahttps://vaccinate.oklahoma.gov/
Oregon1-866-698-6155 or 2116am - 7pm, 7 days a weekVaccine specificYes TTY, dial 711 and then the phone numberORCOVID@211info.orghttps://covidvaccine.oregon.gov/
Pennsylvania1-877-724-3258None listedVaccine specificNoN/Ahttps://www.health.pa.gov/topics/disease/coronavirus/Vaccine/Pages/Vaccine.aspx
Puerto RicoNone listedNone listedN/AN/AN/Ahttps://www.vacunatepr.com/covid-19
Rhode Island844-930-1779 or 211None listedVaccine specificNoRIDOH.COVID19Questions@health.ri.govhttps://covid.ri.gov/vaccination
South Carolina1-866-365-81107am - 7pm, 7 days a weekVaccine specificNoN/Ahttps://scdhec.gov/covid19/covid-19-vaccine
South Dakota1-800-997-2880None listedGeneral COVID infoNoN/Ahttps://doh.sd.gov/COVID/Vaccine/
TennesseeNone listedNone listedN/AN/AN/Ahttps://www.tn.gov/health/cedep/ncov/covid-19-vaccine-information.html
Texas833-832-70677am - 7pm, 7 days a weekVaccine specificNoN/Ahttps://www.dshs.state.tx.us/coronavirus/immunize/vaccine.aspx
U.S. Virgin Islands340-777-8227None listedN/AN/AN/Ahttps://www.covid19usvi.com/vaccines
Utah1-800-456-7707None listedGeneral COVID infoNoN/Ahttps://coronavirus.utah.gov/vaccine-distribution/
Vermont855-722-78788:15am - 5:30pm Monday - Friday, 10am - 3pm Saturday and SundayVaccine specificYes TTYN/Ahttps://www.healthvermont.gov/covid-19/vaccine
Virginia1-877-829-46828am - 8pmVaccine specificYes TTY, dial 711N/Ahttps://www.vdh.virginia.gov/covid-19-vaccine/
Washington1-800-525-0127None listedVaccine specificNoN/Ahttps://www.doh.wa.gov/Emergencies/COVID19/vaccine
West Virginia1-833-734-09658am - 6pm Monday - Friday, 9am - 5pm SaturdayVaccine specificNoN/Ahttps://dhhr.wv.gov/COVID-19/Pages/Vaccine.aspx
Wisconsin844-684-1064None listedVaccine specificNoN/Ahttps://www.dhs.wisconsin.gov/covid-19/vaccine-about.htm
Wyoming800-438-5795Weekdays 9 a.m.-7 p.m.General COVID infoNoEmail form: https://health.wyo.gov/header-contact-form/?page-id=30841https://health.wyo.gov/publichealth/immunization/wyoming-covid-19-vaccine-information/

Methods

This dashboard focuses on the accessibility of U.S. state vaccine information websites (Table 2) and centralized state registration systems (Table 3), where individuals use one state portal to register for a COVID-19 vaccine. Information on vaccine information hotlines and availability of TTY (Text Telephone) or video options (Table 4) is also collected.

We score state or territory centralized health department websites that include information on the COVID-19 vaccine. Some states and territories have COVID-19 vaccine information on the general health department COVID-19 information landing webpage only, which is the website scored in these instances. Other states and territories have a separate COVID-19 vaccine webpage, in which case we navigate to that covid-19 vaccine webpage for scoring. State and territory COVID-19 vaccine webpages can change frequently, and content is added or removed over time. Therefore, the URLs listed on this dashboard may not reflect the most up to date webpages.

The accessibility rankings for vaccine web pages are generated from automatic testing data provided by WAVE, a web accessibility evaluation tool administered by WebAIM at Utah State University. The number of detected accessibility errors, the density of those errors on the page, and the number of potential accessibility issues are considered when generating the rankings. A lower score means fewer errors. The most common issues found are text that has insufficient contrast to the background, images that do not have alternative text for blind users, links and buttons that lack descriptive text, and form controls that are not labeled with descriptive text. Automatically detectable accessibility issues do not represent all accessibility issues, but typically indicate barriers for users with disabilities and non-compliance with accessibility guidelines and best practices.

Procedure

Data on vaccine registration and hotline information is abstracted from U.S. state or territory health department websites each week.

Data on accommodation requests were collected from the centralized state COVID-19 vaccine registration systems. No COVID-19 vaccine registration surveys were submitted during this process. Vaccine registration forms for each website were completed online until the requirement for submission, at which point the form was deleted to ensure no falsified information was submitted. Filling out the forms gave access to all questions and allowed for accommodation request questions to be recorded for each COVID-19 vaccine registration website.

Because the COVID-19 vaccine roll out is rapidly evolving, some states or territories may have adjusted their accessibility options within their vaccination registration portal since publication of this dashboard. To find the most current information on COVID-19 vaccine accommodations and accessibility in your state, territory, or jurisdiction, consult your local health department or your health provider.

Limitations

These data are limited to single state-level vaccine pre-registration or registration sites of government webpages and do not include data from states or territories that do not have a centralized state-level registration vaccine portal. For example, states or territories that list multiple providers, each offering independent registration, are not captured. If a state or territory requires creating a new account to register for vaccination, the account creation page was used to access accessibility, but no new accounts were created during this process.

State/territory COVID-19 information webpages are changing rapidly. URLs that were scored and ranked previously may no longer be included in the current ranking if the COVID-19 vaccine registration portals has been removed or if the state or territory no longer has a centralized COVID-19 vaccine registration website.

It is possible that accommodation requests were available after the signature option or appointment creation. In addition, data was only collected from centralized state registration systems. This excluded registration sites which provide individual provider-level registration sites.