This dashboard tracks the accessibility of each state, territory, and District of Columbia’s vaccine information webpage, where information about prioritization, registration, and locations can be found. The sites are ranked from most to least accessible, with #1 having the fewest errors. The web pages used for this evaluation are linked in the table. Table 2 and Table 3 are updated on a weekly basis to show how states change or improve their websites’ accessibility.
Table 2: COVID-19 Information Website Accessibility Scores (As of 5/19/2021)
Note that the CDC’s information page has been scored as well.
Table 3: COVID-19 Vaccine Registration Website Accessibility Scores (As of 5/19/2021)
Table 4: COVID-19 Hotlines (As of 5/19/2021)
Hotline Phone #:
Can you schedule a vaccine via the hotline?
Does website have a chat option?
Mention of Transportation on Site?
Details of Transportation
Availability of Home-Based Vaccines
Details on Home-Based Vaccines
|Alabama||1-855-566-5333||8 am to 5 pm, Monday through Friday.||General COVID info||Yes||Nofirstname.lastname@example.org||N/A||No||No||N/A||No||N/A||https://www.alabamapublichealth.gov/covid19vaccine/index.html|
|Alaska||1-907-646-3322||9am - 6:30pm on weekdays, and 9am - 4:30pm on weekends||Vaccine specific||Yes||Noemail@example.com||Input your phone number to recieve updates at this website: https://public.govdelivery.com/accounts/AKDHSS/subscriber/new?qsp=AKDHSS_1||No||No||N/A||No||N/A||http://dhss.alaska.gov/dph/epi/id/pages/COVID-19/vaccine.aspx|
|American Samoa||219 or 633-5871||8am - 3pm Monday - Friday||General COVID info||No publicly available hotline||Yes other video option||N/A||Facebook Messanger or WhatsApp, found on their Facebook page||Yes||No||N/A||No||N/A||https://www.facebook.com/asdoh.hotline/|
|Arizona||1-844-542-8201||N/A||General COVID info||Yes||No||N/A||N/A||No||No||N/A||No||N/A||https://azdhs.gov/|
|Arkansas||1-800-985-6030||8am - 8pm||Vaccine specific||Unclear||No||N/A||Text your zip code to 438829||No||No||N/A||No||N/A||https://www.healthy.arkansas.gov/programs-services/topics/covid-19-vaccination-plan|
|California||833-422-4255||N/A||Vaccine specific||Yes||No||N/A||N/A||No||Yes||If you do not have a way to get to a vaccination site, you can receive free transportation through myturn.ca.gov or by calling the state’s COVID-19 hotline at (833) 422-4255.|
Transportation options include automobile transportation for ambulatory patients and non-emergency medical transportation for non-ambulatory patients, including wheelchair vans, gurney transportation, and other options. Medi-Cal managed care and fee-for-service beneficiaries will be connected with their health plan or service provider to get transportation through existing health benefits.
You can also check with your healthcare provider, local health department, or local pharmacy.
If you receive Medi-Cal through a managed care plan, contact your plan’s member service department to request assistance for transportation to receive covered benefits. If you receive Medi-Cal through Fee-for-Service (FFS), you can access a list of Non-Medical Transportation (NMT) providers in your county and you can contact them directly to arrange transportation to your appointments.
If there is not a provider in your area, the California Department of Health Care Services (DHCS) can assist if you email them DHCSNMT@dhcs.ca.gov. Please do NOT include personal information in your first email. DHCS staff will reply with a secure email asking for your information about the appointment.
If you have a need for Non-Emergency Medical Transportation, please inform your medical provider who can prescribe this service and put you in touch with a transportation provider to coordinate your ride to and from your appointment(s).
|Yes||Check with your healthcare provider, local health department, or local pharmacy.|
If you cannot leave your home to get vaccinated, you can indicate this on myturn.ca.gov or when calling the state’s COVID-19 hotline at (833) 422-4255. If eligible, you will be connected with your local health jurisdiction to arrange for in-home vaccination services.
|Colorado||1-877-268-2926||Available 24 hours a day, 7 days a week.||Vaccine specific||Unclear||No||N/A||N/A||No||Yes||Mile High United Way’s Ride United program is providing access to free rides (up to 25 miles each way) to vaccination sites across Colorado. Dial 2-1-1 or visit 211colorado.org to learn more||Yes||You can call 1-877-COVAXCO (1-877-268-2926) and an agent can help you register for an in-home vaccination. The call line is available 24 hours a day, 7 days a week and in multiple languages. If you are unable to make the call, a caregiver, family member, or friend can call on your behalf.||https://covid19.colorado.gov/for-coloradans/vaccine/vaccine-for-coloradans|
|Connecticut||877-918-2224||8am to 8 pm, 7 days a week||Vaccine specific||Yes||No||N/A||N/A||Yes||Yes||Either use 211 Transportation at https://uwc.211ct.org/categorysearch/transportation/ or aall CT Rides’ toll-free COVID-19 phone number (866) 766-5516, Monday through Friday, 8:00 AM to 5:00 PM EST for information and referrals to transportation resources across the State for residents who already have scheduled their vaccination appointments||Yes||Complete this form: https://dphsubmissions.ct.gov/homebound||https://portal.ct.gov/Coronavirus/COVID-19-Vaccination---Phases|
|Delaware||1-833-643-1715||N/A||Vaccine specific||Yes||Yes TTY; dial firstname.lastname@example.org||N/A||No||Yes||Eligible Delaware Medicaid clients in need of non-emergency transportation should contact Modivcare at 1-866-412-3778. You can also contact your case manager from your Managed Care Organization (Highmark or Amerihealth Caritas) for assistance with Modivcare transportation.||Yes||Contact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email email@example.com to ask about vaccination opportunities if you are unable to leave your home.||https://coronavirus.delaware.gov/vaccine/|
|District of Columbia||1-855-363-0333||N/A||Vaccine specific||Yes||Yes TTY; dial 711 for firstname.lastname@example.org||N/A||No||Yes||The District’s Medicaid Managed Care Organizations (MCOs) cover all transportation (free of charge), to and from, all medically necessary covered services and appointments. To request transportation, the Enrollee should call the following number to schedule the service: |
- AmeriHealth Caritas DC | Call 1-800-315-3485. Rides available 24 hours a day, 7 days a week
- CareFirst Community Health Plan DC | Call MTM1 at 1-855-824-5693. Rides available 24 hours a day, 7 days a week
- Health Services for Children with Special Needs | Call SET Transportation at 1-866-991-5433
- MedStar Family Choice DC | Call 1-866-201-9974
|Yes||Call 1-855-363-0333 to schedule a vaccination in your home||https://coronavirus.dc.gov/vaccine|
|Florida||1(866) 779-6121||N/A||General COVID info||No||Yes TTY on county level||N/A||For updates about the vaccine and distribution from Governor Ron DeSantis, text FLCOVID19 to 888777||No||No||N/A||No||N/A||https://floridahealthcovid19.gov/covid-19-vaccines-in-florida/|
|Georgia||888-457-0186||8am – 8pm ET Monday through Friday and 8am – 5pm ET Saturday – Sunday||Vaccine specific||Yes||No||N/A||N/A||Yes||No||N/A||No||N/A||https://dph.georgia.gov/covid-vaccine|
|Guam||311||8am - 5pm Monday - Friday||General COVID info||No publicly available hotline||No||N/A||N/A||No||No||N/A||No||N/A||https://dphss.guam.gov/covid-19-vaccinations/|
|Hawaii||808-586-8332 or toll-free at 833-711-0645||N/A||Vaccine specific||No||No||N/A||N/A||Yes||No||N/A||No||N/A||https://hawaiicovid19.com/vaccine/|
|Idaho||Panhandle District: 877-415-5225|
North Central District: 866-736-6632
Southwest District: 208-455-5411
Central District: 208-321-2222
South Central District: 208-737-1138
Southeastern Idaho: 208-234-5875
|Panhandle District: N/A|
North Central District: 8:00 am to 5:00 pm Monday - Friday
Southwest District: 8:30 am to 4:30 pm Monday - Friday
Central District: 8:30 am to 4:30 pm Monday - Friday
South Central District: 8:00 am to 5:00 pm Monday - Friday
Southeastern Idaho: 9:00 am to 4:00 pm Monday - Friday
|Vaccine specific||Hotline is not statewide||Noemail@example.com||N/A||No||No||N/A||No||N/A||https://coronavirus.idaho.gov/covid-19-vaccine/|
|Indiana||211 or 866-211-9966||N/A||Vaccine specific||Yes||No||Subscribe here for updates: https://www.coronavirus.in.gov/2495.htm||N/A||Yes||No||N/A||No||N/A||https://www.coronavirus.in.gov/vaccine/index.htm|
|Iowa||211 or 1-800-244-7431, and for Iowans 65+: 1-866-468-7887||24 hours a day, 7 days a week||Vaccine specific||No||No||N/A||N/A||No||No||N/A||Yes||Visit IowaAging.Gov or call 1-866-468-7887||https://coronavirus.iowa.gov/pages/vaccineinformation|
|Kansas||866-534-3463||None listed||Vaccine specific||Yes||No||N/A||To find three providers near you, text your zip code to 438829 (GETVAX); for Spanish text your zip code to 822862 (VACUNA).||No||No||N/A||No||N/A||https://www.kansasvaccine.gov/|
|Kentucky||800-722-5725||N/A||General COVID info||Yes||Yes TTY; call 855-326-4654||N/A||N/A||No||Yes||https://chfs.ky.gov/agencies/dph/covid19/PublicTransitCOVIDVaccine.pdf||No||N/A||https://govstatus.egov.com/ky-covid-vaccine|
|Louisiana||211 or 1-855-453-0774||8 am to 8 pm Monday through Saturday and from 12 pm to 8 pm on Sunday||Vaccine specific||Yes||No||N/A||N/A||No||No||N/A||No||N/A||https://ldh.la.gov/covidvaccine/|
|Maine||888-445-4111||7am - 7pm Monday - Friday, or 8am - 2pm Saturday - Sunday||Vaccine specific||Yes||Yes TTY; dial 711 and then request hotline phone number for service||N/A||N/A||No||Yes||The Department of Health and Human Services is offering a free option for Maine people who need a ride to and from a COVID-19 vaccination appointment. Call 1-855-608-5172 to reserve a ride at least 48 hours in advance of your appointment.||Yes||Call 1-888-445-4111||https://www.maine.gov/covid19/vaccines|
|Maryland||855-634-6829||N/A||Vaccine specific||Yes||No||N/A||N/A||Yes||Yes||Call the Maryland GoVAX COVID-19 Vaccination Support Center at 1-855-MDGOVAX (1-855-634-6829) from 7 a.m. to 10 p.m. seven days a week. Please choose the option “No Arm Left Behind” and a support center advocate will take your information for vaccination coordination. Your local health department may offer transportation to certain vaccination sites. Contact your local health department for more information. Maryland Medicaid members may be eligible for a ride under the Non Emergency Medical Transportation (NEMT) program. To find out if you qualify for NEMT, contact your local health department.||Yes||Call the Maryland GoVAX COVID-19 Vaccination Support Center at 1-855-MDGOVAX (1-855-634-6829) from 7 a.m. to 10 p.m. seven days a week. Please choose the option “No Arm Left Behind” and a support center advocate will take your information for in-home vaccination coordination.||https://covidlink.maryland.gov/content/vaccine/|
|Massachusetts||None listed||N/A||N/A||No publicly available hotline||N/A||N/A||N/A||Yes||No||N/A||No||N/A||https://www.mass.gov/info-details/massachusetts-covid-19-vaccination-phases|
|Michigan||211 or 888-535-6136 (press 1)||8am - 5pm Monday - Friday, 8am - 1pm Saturday and Sunday||Vaccine specific||Yes||No||N/A||N/A||Yes||No||N/A||No||N/A||https://www.michigan.gov/coronavirus/0,9753,7-406-98178_103214---,00.html|
|Minnesota||1-833-431-2053||9am to 7pm Monday - Friday, 10am to 6pm Saturday||General COVID info||Unclear||No||N/A||N/A||No||No||N/A||No||N/A||https://www.health.state.mn.us/diseases/coronavirus/vaccine/plan.html|
|Mississippi||877-978-6453||None listed||General COVID info||Yes||No||N/A||N/A||No||No||N/A||Yes||If you are homebound and need assistance getting your COVID-19 vacccination, send e-mail to COVIDHomebound@msdh.ms.gov||https://msdh.ms.gov/msdhsite/_static/14,0,420,976.html|
|Missouri||877-435-8411||None listed||General COVID info||Yes||No||N/A||N/A||No||Yes||https://covidvaccine.mo.gov/ride/ The Department of Health and Senior Services, in collaboration with Missouri’s Advisory Committee on Equitable COVID-19 Vaccine Distribution, compiled this list of statewide and regional resources for individuals who face transportation as a barrier to receiving the COVID-19 vaccine. Many of these transportation providers received stimulus funds to provide transportation to assist individuals with getting to and from their vaccine appointments and are able to offer the service at no cost. These rides will be available as long as the funding lasts for each provider.||No||N/A||https://covidvaccine.mo.gov/|
|Montana||County-specific – see map on state website||N/A||N/A||Hotline is not statewide||N/A||N/A||N/A||Yes||No||N/A||No||N/A||https://dphhs.mt.gov/covid19vaccine|
|Nebraska||800-798-1696 or 402-471-6423||None listed||Vaccine specific||Yes||Nofirstname.lastname@example.org||N/A||No||No||N/A||No||N/A||http://dhhs.ne.gov/Pages/COVID-19-Vaccine-Information.aspx|
|Nevada||1800-401-0946||7am - 8pm, 7 days a wk||Vaccine specific||Yes||No||COVIDVaxHelp@immunizenevada.org||N/A||Yes||Yes||Multiple resources on sidebar on webpage: https://www.immunizenevada.org/county-specific-covid-19-vaccine-sites||No||N/A||https://www.immunizenevada.org/nv-covid-fighter|
|New Hampshire||211 or 603-271-5980||8am - 8pm, 7 days a wk||General COVID info||Yes||No||N/A||N/A||No||Yes||If you need transportation to a fixed vaccine site, the 2-1-1 call center operator can help you schedule an appointment and arrange transportation.||Yes||Yes, you can request a home visit by calling 2-1-1, or 603-271-5980 for those not in New Hampshire. If you are eligible for a home visit, the 2-1-1 call center operator will connect you to a representative from your Regional Public Health network to help schedule an appointment.||https://www.vaccines.nh.gov/|
|New Jersey||1-855-568-0545||8am - 8pm||Vaccine specific||Yes||No||N/A||Text NJCOVID to 898-211 to receive alerts||No||Yes||https://www.njtransit.com/vaxride||Yes||If you are unable to leave the home to receive a COVID-19 vaccine or are the healthcare provider or family caregiver of someone who is homebound, you may request an in-home vaccination appointment by completing a form at covid19.nj.gov/homeboundvax.|
For assistance completing the form by phone, please call the NJ COVID-19 Vaccine Call Center at 1-855-568-0545.
|New Mexico||1-800-432-2080||None listed||Vaccine specific||Yes||No||N/A||N/A||No||No||N/A||No||N/A||https://cv.nmhealth.org/covid-vaccine/|
|New York||1-833-697-4829||7am - 10pm, 7 days a wk||Vaccine specific||Yes||No||N/A||N/A||No||No||N/A||No||N/A||https://covid19vaccine.health.ny.gov/|
|North Carolina||888-675-4567||None listed||Vaccine specific||Yes||No||N/A||N/A||No||Yes||Call your local transit agency for a free ride to your vaccine appointment. They serve all 100 North Carolina counties. Free Uber rides are available in some cities through RIDE UNITED NC: call 844-771-RIDE (se habla español).||Yes||https://covid19.ncdhhs.gov/vaccines/homebound-vaccine-providers||https://covid19.ncdhhs.gov/vaccines|
|North Dakota||1-866-207-2880||None listed||General COVID info||Yes||No||N/A||N/A||No||No||N/A||No||N/A||https://www.health.nd.gov/covid-19-vaccine-information|
|Northern Mariana Islands||607-682-7468||7:30am - 8pm, 7 days a week||Vaccine specific||Yes||No||N/A||N/A||No||No||N/A||No||N/A||https://www.vaccinatecnmi.com/|
|Ohio||1-833-427-5634||9am - 8pm, 7 days a week||General COVID info||Yes||No||N/A||N/A||Yes||No||N/A||No||N/A||https://coronavirus.ohio.gov/wps/portal/gov/covid-19/covid-19-vaccination-program|
|Oklahoma||211||None listed||General COVID info||No publicly available hotline||No||N/A||N/A||No||No||N/A||No||N/A||https://vaccinate.oklahoma.gov/|
|Oregon||1-866-698-6155 or 211||6am - 7pm, 7 days a week||Vaccine specific||No||Yes TTY, dial 711 and then the phone number||ORCOVID@211info.org||Text ORCOVID to 898211||No||No||N/A||No||N/A||https://covidvaccine.oregon.gov/|
|Pennsylvania||1-877-724-3258||None listed||Vaccine specific||Unclear||No||N/A||N/A||No||No||N/A||No||N/A||https://www.health.pa.gov/topics/disease/coronavirus/Vaccine/Pages/Vaccine.aspx|
|Puerto Rico||None listed||None listed||N/A||No publicly available hotline||N/A||N/A||N/A||No||No||N/A||No||N/A||https://www.vacunatepr.com/covid-19|
|Rhode Island||844-930-1779 or 211||None listed||Vaccine specific||Yes||No||RIDOH.COVID19Questions@health.ri.gov||N/A||Yes||Yes||Transportation is available to people who are on Medicaid and to people over 60 (phone, website, and TTY options for transportation scheduling) https://www.mtm-inc.net/mtm-link/||Yes||Eligbility is unclear. Requests for home-based vaccines are made to town-specific agencies (one of three used in the state)||https://covid.ri.gov/vaccination|
|South Carolina||1-866-365-8110||7am - 7pm, 7 days a week||Vaccine specific||No||No||N/A||N/A||No||No||N/A||No||N/A||https://scdhec.gov/covid19/covid-19-vaccine|
|South Dakota||1-800-997-2880||None listed||General COVID info||Unclear||No||N/A||N/A||No||Yes||Free lyfts available for those without transportation (only available for this within 20 miles of Aberdeen, Brookings, Pierre, Rapid City, Sioux Falls and Watertown). Call 211 to schedule.||No||N/A||https://doh.sd.gov/COVID/Vaccine/|
|Tennessee||877-857-2945||10am-8pm Monday-Friday||General COVID info||No||No||N/A||N/A||No||Yes||The Tennessee association of human resources agencies has a variety of options that are open to "elderly, the handicapped, and the economically disadvantaged residents with medical needs" https://tnhra.org/services/transportation/||Yes||Interested individuals should email email@example.com for information||https://www.tn.gov/health/cedep/ncov/covid-19-vaccine-information.html|
|Texas||833-832-7067||7am - 7pm, 7 days a week||Vaccine specific||Yes||No||N/A||N/A||No||No||N/A||Yes||Call 844-908-3927 and select Option 1||https://www.dshs.state.tx.us/coronavirus/immunize/vaccine.aspx|
|U.S. Virgin Islands||340-777-8227||None listed||Vaccine specific||Yes||N/A||N/A||N/A||No||No||N/A||No||N/A||https://www.covid19usvi.com/vaccines|
|Utah||1-800-456-7707||None listed||General COVID info||Yes||No||N/A||N/A||No||Yes||Available only in the Salt Lake area https://coronavirus.utah.gov/ride-united-vaccine-access-campain-offers-free-rides-to-those-getting-the-covid-19-vaccine/||No||N/A||https://coronavirus.utah.gov/vaccine-distribution/|
|Vermont||855-722-7878||8:15am - 5:30pm Monday - Friday, 10am - 3pm Saturday and Sunday||Vaccine specific||Yes||Yes TTY (same number)||N/A||N/A||No||Yes||Rides are available if requested at least 48 hours in advance. It was specifically mentioned that there are options that are accessible for people with a variety of disabilities. Information and scheduling is available at https://vpta.net/my-area-provider||Yes||Available for those who are "homebound". Those who are already cared for by a home health agency will be contacted by that agency. Others can request an appointment by calling 802-863-7240 Monday-Friday from 8:30am-4:30pm||https://www.healthvermont.gov/covid-19/vaccine|
|Virginia||1-877-829-4682||8am - 6pm Monday-Saturday||Vaccine specific||Yes||Yes other video option||N/A||N/A||Yes||No||N/A||No||There is guidance for healthcare providers on how to vaccinate homebound people, but it doesn't talk about signing up to get a vaccine at home anywhere||https://www.vdh.virginia.gov/covid-19-vaccine/|
|Washington||833-829-4357||None listed||Vaccine specific||Yes||No||N/A||N/A||Yes||No||N/A||Yes||There is supposedly a form that you can fill out to have a mobile team visit your home, but it is unclear how to access this form (information is from conversing with the website chat box)||https://www.doh.wa.gov/Emergencies/COVID19/vaccine|
|West Virginia||1-833-734-0965||8am - 6pm Monday - Friday, 9am - 5pm Saturday||Vaccine specific||Yes||No||N/A||N/A||No||No||N/A||Yes||People who are homebound can call 1-833-734-0965 to make an at-home appointment||https://dhhr.wv.gov/COVID-19/Pages/Vaccine.aspx#faq|
|Wisconsin||844-684-1064||None listed||Vaccine specific||Yes||No||N/A||N/A||No||No||N/A||No||N/A||https://www.dhs.wisconsin.gov/covid-19/index.htm|
|Wyoming||800-438-5795||Weekdays 9 a.m.-7 p.m.||General COVID info||Unclear||No||Email form: https://health.wyo.gov/header-contact-form/?page-id=30841||N/A||No||No||N/A||No||N/A||https://health.wyo.gov/publichealth/immunization/wyoming-covid-19-vaccine-information/|
Starting May 19, 2021, we are no longer updating this dashboard weekly, stay tuned for announcements.
This dashboard focuses on the accessibility of U.S. state vaccine information websites (Table 2) and centralized state registration systems (Table 3), where individuals use one state portal to register for a COVID-19 vaccine. Information on vaccine information hotlines and availability of TTY (Text Telephone) or video options (Table 4) is also collected.
We score state or territory centralized health department websites that include information on the COVID-19 vaccine. Some states and territories have COVID-19 vaccine information on the general health department COVID-19 information landing webpage only, which is the website scored in these instances. Other states and territories have a separate COVID-19 vaccine webpage, in which case we navigate to that covid-19 vaccine webpage for scoring. State and territory COVID-19 vaccine webpages can change frequently, and content is added or removed over time. Therefore, the URLs listed on this dashboard may not reflect the most up to date webpages.
The accessibility rankings for vaccine web pages are generated from automatic testing data provided by WAVE, a web accessibility evaluation tool administered by WebAIM at Utah State University. The number of detected accessibility errors, the density of those errors on the page, and the number of potential accessibility issues are considered when generating the rankings. A lower score means fewer errors. The most common issues found are text that has insufficient contrast to the background, images that do not have alternative text for blind users, links and buttons that lack descriptive text, and form controls that are not labeled with descriptive text. Automatically detectable accessibility issues do not represent all accessibility issues, but typically indicate barriers for users with disabilities and non-compliance with accessibility guidelines and best practices.
Data on vaccine registration and hotline information is abstracted from U.S. state or territory health department websites each week.
Data on accommodation requests were collected from the centralized state COVID-19 vaccine registration systems. No COVID-19 vaccine registration surveys were submitted during this process. Vaccine registration forms for each website were completed online until the requirement for submission, at which point the form was deleted to ensure no falsified information was submitted. Filling out the forms gave access to all questions and allowed for accommodation request questions to be recorded for each COVID-19 vaccine registration website.
Because the COVID-19 vaccine roll out is rapidly evolving, some states or territories may have adjusted their accessibility options within their vaccination registration portal since publication of this dashboard. To find the most current information on COVID-19 vaccine accommodations and accessibility in your state, territory, or jurisdiction, consult your local health department or your health provider.
These data are limited to single state-level vaccine pre-registration or registration sites of government webpages and do not include data from states or territories that do not have a centralized state-level registration vaccine portal. For example, states or territories that list multiple providers, each offering independent registration, are not captured. If a state or territory requires creating a new account to register for vaccination, the account creation page was used to access accessibility, but no new accounts were created during this process.
State/territory COVID-19 information webpages are changing rapidly. URLs that were scored and ranked previously may no longer be included in the current ranking if the COVID-19 vaccine registration portals has been removed or if the state or territory no longer has a centralized COVID-19 vaccine registration website.
It is possible that accommodation requests were available after the signature option or appointment creation. In addition, data was only collected from centralized state registration systems. This excluded registration sites which provide individual provider-level registration sites.