This dashboard tracks the accessibility of each state, territory, and District of Columbia’s vaccine information webpage, where information about prioritization, registration, and locations can be found. The sites are ranked from most to least accessible, with #1 having the fewest errors. The web pages used for this evaluation are linked in the table. Table 2 and Table 3 are updated on a weekly basis to show how states change or improve their websites’ accessibility.
Table 2: COVID-19 Information Website Accessibility Scores (As of 5/12/2021)
Note that the CDC’s information page has been scored as well.
Table 3: COVID-19 Vaccine Registration Website Accessibility Scores (As of 5/12/2021)
Table 4: COVID-19 Hotlines (As of 5/12/2021)
Hotline Phone #:
|Alabama||1-855-566-5333||8 am to 5 pm, Monday through Friday.||General COVID info||Noemail@example.com||https://www.alabamapublichealth.gov/covid19vaccine/index.html|
|Alaska||1-907-646-3322||9am - 6:30pm on weekdays, and 9am - 4:30pm on weekends||Vaccine specific||Nofirstname.lastname@example.org||http://dhss.alaska.gov/dph/epi/id/pages/COVID-19/vaccine.aspx|
|American Samoa||219||N/A||General COVID info||Yes other video option||N/A||https://www.facebook.com/asdoh.hotline/|
|Arizona||1-844-542-8201||N/A||General COVID info||No||N/A||https://azdhs.gov/|
|Colorado||1-877-268-2926||Available 24 hours a day, 7 days a week.||Vaccine specific||No||N/A||https://covid19.colorado.gov/for-coloradans/vaccine/vaccine-for-coloradans|
|Connecticut||877-918-2224||8am to 8 pm, 7 days a week||Vaccine specific||No||N/A||https://portal.ct.gov/Coronavirus/COVID-19-Vaccination---Phases|
|District of Columbia||1-855-363-0333||N/A||Vaccine specific||Yes TTY; dial 711 for service||N/A||https://coronavirus.dc.gov/vaccine|
|Georgia||888-457-0186||8am – 8pm ET Monday through Friday and 8am – 5pm ET Saturday – Sunday||Vaccine specific||No||N/A||https://dph.georgia.gov/covid-vaccine|
|Guam||311||8am - 5pm Monday - Friday||General COVID info||No||N/A||https://dphss.guam.gov/covid-19-vaccinations/|
|Hawaii||808-586-8332 or toll-free at 833-711-0645||N/A||Vaccine specific||No||N/A||https://hawaiicovid19.com/vaccine/|
|Idaho||Panhandle District: 877-415-5225|
North Central District: 866-736-6632
Southwest District: 208-455-5411
Central District: 208-321-2222
South Central District: 208-737-1138
Southeastern Idaho: 208-234-5875
|Panhandle District: N/A|
North Central District: 8:00 am to 5:00 pm Monday - Friday
Southwest District: 8:30 am to 4:30 pm Monday - Friday
Central District: 8:30 am to 4:30 pm Monday - Friday
South Central District: 8:00 am to 5:00 pm Monday - Friday
Southeastern Idaho: 9:00 am to 4:00 pm Monday - Friday
|Indiana||211 or 866-211-9966||N/A||Vaccine specific||No||Subscribe here for updates: https://www.coronavirus.in.gov/2495.htm||https://www.coronavirus.in.gov/vaccine/index.htm|
|Iowa||211 or 1-800-244-7431, and for Iowans 65+: 1-866-468-7887||24 hours a day, 7 days a week||Vaccine specific||No||N/A||https://coronavirus.iowa.gov/pages/vaccineinformation|
|Kentucky||800-722-5725||N/A||General COVID info||Yes TTY; call 855-326-4654||N/A||https://govstatus.egov.com/ky-covid-vaccine|
|Louisiana||211 or 1-855-453-0774||8 am to 8 pm Monday through Saturday and from 12 pm to 8 pm on Sunday||Vaccine specific||No||N/A||https://ldh.la.gov/covidvaccine/|
|Maine||888-445-4111||7am - 7pm Monday - Friday, or 8am - 2pm Saturday - Sunday||Vaccine specific||Yes TTY; dial 711 and then request hotline phone number for service||N/A||https://www.maine.gov/covid19/vaccines|
|Michigan||211 or 888-535-6136 (press 1)||8am - 5pm Monday - Friday, 8am - 1pm Saturday and Sunday||Vaccine specific||No||N/A||https://www.michigan.gov/coronavirus/0,9753,7-406-98178_103214---,00.html|
|Minnesota||1-833-431-2053||9am to 7pm Monday - Friday, 10am to 6pm Saturday||General COVID info||No||N/A||https://www.health.state.mn.us/diseases/coronavirus/vaccine/plan.html|
|Mississippi||877-978-6453||None listed||General COVID info||No||N/A||https://msdh.ms.gov/msdhsite/_static/14,0,420,976.html|
|Missouri||877-435-8411||None listed||General COVID info||No||N/A||https://covidvaccine.mo.gov/|
|Montana||County-specific – see map on state website||N/A||N/A||N/A||N/A||https://dphhs.mt.gov/covid19vaccine|
|Nebraska||800-798-1696 or 402-471-6423||None listed||Vaccine specific||Noemail@example.com||http://dhhs.ne.gov/Pages/COVID-19-Vaccine-Information.aspx|
|Nevada||1800-401-0946||7am - 8pm, 7 days a wk||Vaccine specific||No||COVIDVaxHelp@immunizenevada.org||https://www.immunizenevada.org/nv-covid-fighter|
|New Hampshire||211 or 603-271-5980||8am - 8pm, 7 days a wk||General COVID info||No||N/A||https://www.vaccines.nh.gov/|
|New Jersey||1-855-568-0545||8am - 8pm||Vaccine specific||No||N/A||https://covid19.nj.gov/faqs/nj-information/slowing-the-spread/who-is-eligible-for-vaccination-in-new-jersey-who-is-included-in-the-vaccination-phases|
|New Mexico||1-800-432-2080||None listed||Vaccine specific||No||N/A||https://cv.nmhealth.org/covid-vaccine/|
|New York||1-833-697-4829||7am - 10pm, 7 days a wk||Vaccine specific||No||N/A||https://covid19vaccine.health.ny.gov/|
|North Carolina||888-675-4567||None listed||Vaccine specific||No||N/A||https://covid19.ncdhhs.gov/vaccines|
|North Dakota||1-866-207-2880||None listed||General COVID info||No||N/A||https://www.health.nd.gov/covid-19-vaccine-information|
|Northern Mariana Islands||607-682-7468||7:30am - 8pm, 7 days a week||Vaccine specific||No||N/A||https://www.vaccinatecnmi.com/|
|Ohio||1-833-427-5634||9am - 8pm, 7 days a week||General COVID info||No||N/A||https://coronavirus.ohio.gov/wps/portal/gov/covid-19/covid-19-vaccination-program|
|Oklahoma||211||None listed||General COVID info||No||N/A||https://vaccinate.oklahoma.gov/|
|Oregon||1-866-698-6155 or 211||6am - 7pm, 7 days a week||Vaccine specific||Yes TTY, dial 711 and then the phone number||ORCOVID@211info.org||https://covidvaccine.oregon.gov/|
|Pennsylvania||1-877-724-3258||None listed||Vaccine specific||No||N/A||https://www.health.pa.gov/topics/disease/coronavirus/Vaccine/Pages/Vaccine.aspx|
|Puerto Rico||None listed||None listed||N/A||N/A||N/A||https://www.vacunatepr.com/covid-19|
|Rhode Island||844-930-1779 or 211||None listed||Vaccine specific||No||RIDOH.COVID19Questions@health.ri.gov||https://covid.ri.gov/vaccination|
|South Carolina||1-866-365-8110||7am - 7pm, 7 days a week||Vaccine specific||No||N/A||https://scdhec.gov/covid19/covid-19-vaccine|
|South Dakota||1-800-997-2880||None listed||General COVID info||No||N/A||https://doh.sd.gov/COVID/Vaccine/|
|Tennessee||None listed||None listed||N/A||N/A||N/A||https://www.tn.gov/health/cedep/ncov/covid-19-vaccine-information.html|
|Texas||833-832-7067||7am - 7pm, 7 days a week||Vaccine specific||No||N/A||https://www.dshs.state.tx.us/coronavirus/immunize/vaccine.aspx|
|U.S. Virgin Islands||340-777-8227||None listed||N/A||N/A||N/A||https://www.covid19usvi.com/vaccines|
|Utah||1-800-456-7707||None listed||General COVID info||No||N/A||https://coronavirus.utah.gov/vaccine-distribution/|
|Vermont||855-722-7878||8:15am - 5:30pm Monday - Friday, 10am - 3pm Saturday and Sunday||Vaccine specific||Yes TTY||N/A||https://www.healthvermont.gov/covid-19/vaccine|
|Virginia||1-877-829-4682||8am - 8pm||Vaccine specific||Yes TTY, dial 711||N/A||https://www.vdh.virginia.gov/covid-19-vaccine/|
|Washington||1-800-525-0127||None listed||Vaccine specific||No||N/A||https://www.doh.wa.gov/Emergencies/COVID19/vaccine|
|West Virginia||1-833-734-0965||8am - 6pm Monday - Friday, 9am - 5pm Saturday||Vaccine specific||No||N/A||https://dhhr.wv.gov/COVID-19/Pages/Vaccine.aspx|
|Wisconsin||844-684-1064||None listed||Vaccine specific||No||N/A||https://www.dhs.wisconsin.gov/covid-19/vaccine-about.htm|
|Wyoming||800-438-5795||Weekdays 9 a.m.-7 p.m.||General COVID info||No||Email form: https://health.wyo.gov/header-contact-form/?page-id=30841||https://health.wyo.gov/publichealth/immunization/wyoming-covid-19-vaccine-information/|
This dashboard focuses on the accessibility of U.S. state vaccine information websites (Table 2) and centralized state registration systems (Table 3), where individuals use one state portal to register for a COVID-19 vaccine. Information on vaccine information hotlines and availability of TTY (Text Telephone) or video options (Table 4) is also collected.
We score state or territory centralized health department websites that include information on the COVID-19 vaccine. Some states and territories have COVID-19 vaccine information on the general health department COVID-19 information landing webpage only, which is the website scored in these instances. Other states and territories have a separate COVID-19 vaccine webpage, in which case we navigate to that covid-19 vaccine webpage for scoring. State and territory COVID-19 vaccine webpages can change frequently, and content is added or removed over time. Therefore, the URLs listed on this dashboard may not reflect the most up to date webpages.
The accessibility rankings for vaccine web pages are generated from automatic testing data provided by WAVE, a web accessibility evaluation tool administered by WebAIM at Utah State University. The number of detected accessibility errors, the density of those errors on the page, and the number of potential accessibility issues are considered when generating the rankings. A lower score means fewer errors. The most common issues found are text that has insufficient contrast to the background, images that do not have alternative text for blind users, links and buttons that lack descriptive text, and form controls that are not labeled with descriptive text. Automatically detectable accessibility issues do not represent all accessibility issues, but typically indicate barriers for users with disabilities and non-compliance with accessibility guidelines and best practices.
Data on vaccine registration and hotline information is abstracted from U.S. state or territory health department websites each week.
Data on accommodation requests were collected from the centralized state COVID-19 vaccine registration systems. No COVID-19 vaccine registration surveys were submitted during this process. Vaccine registration forms for each website were completed online until the requirement for submission, at which point the form was deleted to ensure no falsified information was submitted. Filling out the forms gave access to all questions and allowed for accommodation request questions to be recorded for each COVID-19 vaccine registration website.
Because the COVID-19 vaccine roll out is rapidly evolving, some states or territories may have adjusted their accessibility options within their vaccination registration portal since publication of this dashboard. To find the most current information on COVID-19 vaccine accommodations and accessibility in your state, territory, or jurisdiction, consult your local health department or your health provider.
These data are limited to single state-level vaccine pre-registration or registration sites of government webpages and do not include data from states or territories that do not have a centralized state-level registration vaccine portal. For example, states or territories that list multiple providers, each offering independent registration, are not captured. If a state or territory requires creating a new account to register for vaccination, the account creation page was used to access accessibility, but no new accounts were created during this process.
State/territory COVID-19 information webpages are changing rapidly. URLs that were scored and ranked previously may no longer be included in the current ranking if the COVID-19 vaccine registration portals has been removed or if the state or territory no longer has a centralized COVID-19 vaccine registration website.
It is possible that accommodation requests were available after the signature option or appointment creation. In addition, data was only collected from centralized state registration systems. This excluded registration sites which provide individual provider-level registration sites.