Potential public transit users often rely on public transit websites to find transit routes, time tables, accessibility information, paratransit eligibility information, and accommodation options. The Public Transit Dashboard ranks the accessibility and accommodation information located on public transit websites. The public transit Scores page and Source Links page include additional information.
Public transit webpage information was collected among 26 public transit systems receiving the most federal funding in the United States, from February through March of 2022. These public transit systems were identified using the Federal Transit Administration (FTA) National Transit Database and account for 66% of the total federal funds allocated to all public transit systems in the 2020 fiscal year. The public transit webpage was identified through a web search of the public transit agency name.
Based on key principles of universal design and accessibility, scoring included six areas:
- Public transit facility accessibility (22 points maximum): Scores were determined by the total number of facility accessibility features (e.g., elevators, hearing loops) listed on the public transit website. One point was assigned for each accessibility feature, points were averaged across all available modes (e.g., bus, heavy rail), and averages were summed to create a facility accessibility score.
- Public transit vehicle accessibility (11 points maximum): Scores were determined by the total number of vehicle accessibility features (e.g., audio announcements, securement devices) listed on the public transit website. One point was assigned for each accessibility feature, points were averaged across all available modes (e.g., bus, heavy rail), and averages were summed to create a vehicle accessibility score.
- Inclusive policies of public transit systems (12 points maximum): Scores were determined based on the public transit system’s solicitation of feedback from the public and number of modalities available for submitting feedback. One point was assigned for each accessibility feature (e.g., listing ADA coordinator, public participation opportunities) and then summed to create an inclusive policies score.
- Public transit rider accommodations (9 points maximum: Scores were determined based on the public transit system accommodation request system (e.g., modes to submit an accommodation, updates if the system was in working order). One point was assigned for each accessibility feature and then summed to create a rider accommodations score.
- Public transit paratransit services (6 points maximum): Scores were determined based on paratransit service information listed on the public transit website. Points were assigned for eligibility criteria, hours of operation, and ride reservations and then summed to create a paratransit services score.
- Virtual accessibility of public transit websites (2 points maximum): Scores were determined based on an automated accessibility assessment score and a high-level manual accessibility assessment score of public transit website. These data were normalized to the WebAIM Million sample of one million homepages and categorized into tertiles to create a virtual accessibility score. The lowest tertile (values at or below 3.3) received 0 points, the middle tertile (values above 3.3 and at or below 6.7) received 1 point, and the highest tertile (values above 6.7) received 2 points.
The total public transit score was calculated as the sum of the sub-scores across all six areas outlined above. A total of 62 points was possible. Higher scores indicate more accessible public transit websites and more disability-inclusive public transit information and processes.
Table 2. Facility Accessibility of Public Transit System Websites Scores, 2022
| wdt_ID | Public Transit System | Facility Score Rank | Facility Score (22 pts max) | Accessible Parking | Accessible Restrooms | Information Available in Alternative Formats | Detectable Warnings | Elevator | Escalator | Staff Training on Inclusion | Wide Fare Gates | Hearing Assistance Systems | Hearing Loops | Illumination of Surfaces | Level Boarding | Ramp | Slip-Resistant Surfaces | Audio Announcements | Visual Information | Tickets Available via Kiosk | Tickets Available Online | Tickets Available In-Person | Travel Training Program | Wayfinding Signs | Facility Information Updated Regularly |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | San Francisco Bay Area Rapid Transit District | 1 | 17 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 1 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 1 | 1 |
| 2 | Peninsula Corridor Joint Powers Board | 2 | 13 | 1 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 3 | Central Puget Sound Regional Transit Authority | 3 | 13 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
| 4 | Washington Metropolitan Area Transit Authority | 4 | 11 | 1 | 0 | 1 | 1 | 1 | 0 | 1 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
| 5 | Massachusetts Bay Transportation Authority | 5 | 10 | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
| 6 | San Francisco Municipal Transportation Agency (MUNI) | 5 | 10 | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
| 7 | San Diego Metropolitan Transit System | 7 | 10 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 1 | 1 |
| 8 | Santa Clara Valley Transportation Authority | 7 | 10 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 1 |
| 9 | New York MTA | 9 | 9 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 |
| 10 | Southeastern Pennsylvania Transportation Authority | 10 | 9 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 1 |
| 11 | Chicago Transit Authority | 11 | 9 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 |
| 12 | Los Angeles County Metropolitan Transportation Authority | 11 | 9 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
| 13 | Valley Metro Rail, Inc. | 11 | 9 | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| 14 | Tri-County Metropolitan Transportation District of Oregon | 11 | 9 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 0 |
| 15 | New Jersey Transit Corporation | 15 | 8 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 1 |
| 16 | Metropolitan Atlanta Rapid Transit Authority | 15 | 8 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 |
| 17 | Northeast Illinois Regional Commuter Railroad Corporation | 17 | 8 | 1 | 1 | 0 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
| 18 | Denver Regional Transportation District | 18 | 7 | 0 | 0 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 1 |
| 19 | The Greater Cleveland Regional Transit Authority | 18 | 7 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 1 |
| 20 | Utah Transit Authority | 20 | 7 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 1 |
| 21 | Maryland Transit Administration | 21 | 6 | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 |
| 22 | Minneapolis Minnesota Metro Transit | 22 | 6 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 |
| 23 | King County Department of Metro Transit | 23 | 5 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 |
| 24 | Dallas Area Rapid Transit | 24 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 1 |
| 25 | Transportation & Public Work of Miami-Dade | 25 | 4 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 |
| Public Transit System | Facility Score Rank | Facility Score (22 pts max) | Accessible Parking | Accessible Restrooms | Information Available in Alternative Formats | Detectable Warnings | Elevator | Escalator | Staff Training on Inclusion | Wide Fare Gates | Hearing Assistance Systems | Hearing Loops | Illumination of Surfaces | Level Boarding | Ramp | Slip-Resistant Surfaces | Audio Announcements | Visual Information | Tickets Available via Kiosk | Tickets Available Online | Tickets Available In-Person | Travel Training Program | Wayfinding Signs | Facility Information Updated Regularly |
Table 3. Vehicle Accessibility of Public Transit System Websites Scores, 2022
| wdt_ID | Public Transit System | Vehicle Score Rank | Vehicle Score (11 pts max) | Detectable Warnings | External Information | Gap Reducers | Lower Body Entrance | Lift | On-board Audio Announcements | On-board Visual Information | Ramp | Securement Devices | Variation in Stop Request Signal | Which Vehicles Have Accessible Features |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Chicago Transit Authority | 1 | 8 | 0 | 1 | 1 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
| 2 | San Francisco Municipal Transportation Agency (MUNI) | 2 | 8 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 3 | Washington Metropolitan Area Transit Authority | 2 | 8 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 4 | Valley Metro Rail, Inc. | 4 | 7 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 1 |
| 5 | New Jersey Transit Corporation | 5 | 7 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 1 |
| 6 | San Diego Metropolitan Transit System | 6 | 7 | 1 | 1 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| 7 | Tri-County Metropolitan Transportation District of Oregon | 7 | 6 | 0 | 1 | 0 | 1 | 0 | 1 | 1 | 1 | 0 | 1 | 0 |
| 8 | Central Puget Sound Regional Transit Authority | 8 | 6 | 0 | 1 | 0 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 1 |
| 9 | Massachusetts Bay Transportation Authority | 9 | 6 | 0 | 1 | 1 | 1 | 0 | 1 | 1 | 1 | 0 | 1 | 1 |
| 10 | Southeastern Pennsylvania Transportation Authority | 10 | 6 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 1 | 0 | 0 | 0 |
| 11 | Utah Transit Authority | 11 | 6 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 1 | 0 | 1 | 1 |
| 12 | Denver Regional Transportation District | 12 | 5 | 0 | 1 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 1 |
| 13 | New York MTA | 13 | 5 | 0 | 1 | 1 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 |
| 14 | Santa Clara Valley Transportation Authority | 13 | 5 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 1 | 1 | 0 | 1 |
| 15 | Peninsula Corridor Joint Powers Board | 15 | 4 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 0 | 1 |
| 16 | Metropolitan Atlanta Rapid Transit Authority | 16 | 4 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 1 |
| 17 | Maryland Transit Administration | 17 | 3 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| 18 | Minneapolis Minnesota Metro Transit | 17 | 3 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 1 | 0 |
| 19 | Metropolitan Transit Authority of Harris County, Texas | 19 | 3 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 |
| 20 | Dallas Area Rapid Transit | 20 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
| 21 | Los Angeles County Metropolitan Transportation Authority | 21 | 3 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 0 |
| 22 | King County Department of Metro Transit | 22 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 23 | Northeast Illinois Regional Commuter Railroad Corporation | 23 | 2 | 0 | 0 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 |
| 24 | The Greater Cleveland Regional Transit Authority | 23 | 2 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 |
| 25 | Transportation & Public Work of Miami-Dade | 25 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Public Transit System | Vehicle Score Rank | Vehicle Score (11 pts max) | Detectable Warnings | External Information | Gap Reducers | Lower Body Entrance | Lift | On-board Audio Announcements | On-board Visual Information | Ramp | Securement Devices | Variation in Stop Request Signal | Which Vehicles Have Accessible Features |
Table 4. Inclusive Policies of Public Transit System Websites Scores, 2022
| wdt_ID | Public Transit System | Policy Score Rank | Policy Score (12 pts max) | Accessibility Policy Described | ADA Coordinator Listed | Public Participation | Complaint's Solicited | Designated Employee to Resolve Complaints | Email Complaint Submission | In Person Complaint Submission | Mail Complaint Submission | Other Method Complaint Submission | Telephone Complaint Submission | Web-based Form Complaint Submission | TTY Available for Complaint Submission |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | San Francisco Municipal Transportation Agency (MUNI) | 1 | 11 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 1 | 1 | 1 |
| 2 | Valley Metro Rail, Inc. | 2 | 10 | 1 | 0 | 1 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 3 | Los Angeles County Metropolitan Transportation Authority | 2 | 10 | 1 | 0 | 1 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 4 | Utah Transit Authority | 2 | 10 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 1 | 1 | 1 | 1 | 0 |
| 5 | Central Puget Sound Regional Transit Authority | 2 | 10 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 1 | 0 | 1 | 1 | 1 |
| 6 | The Greater Cleveland Regional Transit Authority | 6 | 9 | 1 | 0 | 1 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 1 |
| 7 | Maryland Transit Administration | 6 | 9 | 1 | 1 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 1 | 1 |
| 8 | San Diego Metropolitan Transit System | 8 | 8 | 0 | 1 | 1 | 1 | 1 | 1 | 0 | 1 | 1 | 1 | 0 | 0 |
| 9 | Peninsula Corridor Joint Powers Board | 8 | 8 | 0 | 1 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 1 | 1 |
| 10 | Santa Clara Valley Transportation Authority | 8 | 8 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 1 | 1 | 0 | 0 |
| 11 | San Francisco Bay Area Rapid Transit District | 8 | 8 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 0 |
| 12 | Southeastern Pennsylvania Transportation Authority | 8 | 8 | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
| 13 | Chicago Transit Authority | 8 | 8 | 1 | 1 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 1 | 1 | 1 |
| 14 | King County Department of Metro Transit | 8 | 8 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 | 0 | 1 | 1 | 0 |
| 15 | Dallas Area Rapid Transit | 8 | 8 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 1 | 1 |
| 16 | Washington Metropolitan Area Transit Authority | 8 | 8 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 1 |
| 17 | Metropolitan Atlanta Rapid Transit Authority | 17 | 7 | 1 | 0 | 1 | 1 | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 0 |
| 18 | Tri-County Metropolitan Transportation District of Oregon | 17 | 7 | 1 | 0 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 1 | 0 |
| 19 | Minneapolis Minnesota Metro Transit | 17 | 7 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 1 |
| 20 | New Jersey Transit Corporation | 17 | 7 | 1 | 0 | 0 | 1 | 1 | 0 | 1 | 0 | 0 | 1 | 1 | 1 |
| 21 | Denver Regional Transportation District | 21 | 6 | 1 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 |
| 22 | Metropolitan Transit Authority of Harris County, Texas | 21 | 6 | 1 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| 23 | Northeast Illinois Regional Commuter Railroad Corporation | 21 | 6 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| 24 | Massachusetts Bay Transportation Authority | 21 | 6 | 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 |
| 25 | New York MTA | 25 | 5 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 0 |
| Public Transit System | Policy Score Rank | Policy Score (12 pts max) | Accessibility Policy Described | ADA Coordinator Listed | Public Participation | Complaint's Solicited | Designated Employee to Resolve Complaints | Email Complaint Submission | In Person Complaint Submission | Mail Complaint Submission | Other Method Complaint Submission | Telephone Complaint Submission | Web-based Form Complaint Submission | TTY Available for Complaint Submission |
Table 5. Rider Accommodations of Public Transit System Websites Scores, 2022
| wdt_ID | Public Transit System | Accommodations Score Rank | Accommodations Score (9 pts max) | Accomodation Request's Solicited | Email Accommodation Request | In Person Accommodation Request | Mail Accommodation Request | Other Method Accommodation Request | Telephone Accommodation Request | Web-based Form Accommodation Request | TTY Available for Accommodation Request | Vehicle Information Updated Regularly |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Southeastern Pennsylvania Transportation Authority | 1 | 8 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| 2 | San Francisco Bay Area Rapid Transit District | 2 | 7 | 1 | 1 | 0 | 1 | 1 | 1 | 0 | 1 | 1 |
| 3 | Valley Metro Rail, Inc. | 2 | 7 | 1 | 1 | 0 | 1 | 0 | 1 | 1 | 1 | 1 |
| 4 | Peninsula Corridor Joint Powers Board | 2 | 7 | 1 | 1 | 0 | 1 | 0 | 1 | 1 | 1 | 1 |
| 5 | Utah Transit Authority | 2 | 7 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | 1 |
| 6 | Central Puget Sound Regional Transit Authority | 6 | 7 | 1 | 0 | 1 | 0 | 1 | 1 | 1 | 1 | 1 |
| 7 | Metropolitan Atlanta Rapid Transit Authority | 7 | 6 | 1 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 1 |
| 8 | San Diego Metropolitan Transit System | 7 | 6 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 1 |
| 9 | Chicago Transit Authority | 7 | 6 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 1 |
| 10 | Washington Metropolitan Area Transit Authority | 10 | 6 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 1 |
| 11 | King County Department of Metro Transit | 11 | 5 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 1 | 0 |
| 12 | New Jersey Transit Corporation | 11 | 5 | 1 | 0 | 1 | 0 | 0 | 1 | 0 | 1 | 1 |
| 13 | Santa Clara Valley Transportation Authority | 11 | 5 | 1 | 1 | 0 | 0 | 0 | 1 | 0 | 1 | 1 |
| 14 | Dallas Area Rapid Transit | 11 | 5 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 0 |
| 15 | The Greater Cleveland Regional Transit Authority | 11 | 5 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 1 |
| 16 | New York MTA | 16 | 5 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 0 | 1 |
| 17 | Massachusetts Bay Transportation Authority | 17 | 4 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 0 |
| 18 | Los Angeles County Metropolitan Transportation Authority | 18 | 4 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 0 | 0 |
| 19 | Minneapolis Minnesota Metro Transit | 18 | 4 | 1 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 0 |
| 20 | Tri-County Metropolitan Transportation District of Oregon | 18 | 4 | 1 | 1 | 0 | 1 | 0 | 0 | 1 | 0 | |
| 21 | San Francisco Municipal Transportation Agency (MUNI) | 21 | 4 | 1 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| 22 | Denver Regional Transportation District | 21 | 4 | 1 | 0 | 0 | 0 | 1 | 1 | 0 | 1 | |
| 23 | Metropolitan Transit Authority of Harris County, Texas | 23 | 3 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 |
| 24 | Northeast Illinois Regional Commuter Railroad Corporation | 23 | 3 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | |
| 25 | Maryland Transit Administration | 23 | 3 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 |
| Public Transit System | Accommodations Score Rank | Accommodations Score (9 pts max) | Accomodation Request's Solicited | Email Accommodation Request | In Person Accommodation Request | Mail Accommodation Request | Other Method Accommodation Request | Telephone Accommodation Request | Web-based Form Accommodation Request | TTY Available for Accommodation Request | Vehicle Information Updated Regularly |
Table 6. Paratransit Services of Public Transit System Websites Scores, 2022
| wdt_ID | Public Transit System | Paratransit Score Rank | Paratransit Score (6 pts max) | Paratransit Details Described | Eligibility Criteria Clearly Defined | Paratransit Hours of Operation | Paratransit Reservations |
|---|---|---|---|---|---|---|---|
| 1 | Chicago Transit Authority | 1 | 6 | 1 | 1 | 2 | 2 |
| 2 | Washington Metropolitan Area Transit Authority | 1 | 6 | 1 | 1 | 2 | 2 |
| 3 | New York MTA | 1 | 6 | 1 | 1 | 2 | 2 |
| 4 | Massachusetts Bay Transportation Authority | 1 | 6 | 1 | 1 | 2 | 2 |
| 5 | Minneapolis Minnesota Metro Transit | 1 | 6 | 1 | 1 | 2 | 2 |
| 6 | Valley Metro Rail, Inc. | 1 | 6 | 1 | 1 | 2 | 2 |
| 7 | Dallas Area Rapid Transit | 1 | 6 | 1 | 1 | 2 | 2 |
| 8 | Tri-County Metropolitan Transportation District of Oregon | 1 | 6 | 1 | 1 | 2 | 2 |
| 9 | Metropolitan Transit Authority of Harris County, Texas | 1 | 6 | 1 | 1 | 2 | 2 |
| 10 | Denver Regional Transportation District | 1 | 6 | 1 | 1 | 2 | 2 |
| 11 | San Francisco Municipal Transportation Agency (MUNI) | 1 | 6 | 1 | 1 | 2 | 2 |
| 12 | Metropolitan Atlanta Rapid Transit Authority | 12 | 5 | 1 | 1 | 1 | 2 |
| 13 | Southeastern Pennsylvania Transportation Authority | 12 | 5 | 1 | 1 | 1 | 2 |
| 14 | San Diego Metropolitan Transit System | 12 | 5 | 1 | 1 | 1 | 2 |
| 15 | Utah Transit Authority | 12 | 5 | 1 | 1 | 1 | 2 |
| 16 | Santa Clara Valley Transportation Authority | 12 | 5 | 1 | 1 | 1 | 2 |
| 17 | Los Angeles County Metropolitan Transportation Authority | 12 | 5 | 1 | 0 | 2 | 2 |
| 18 | King County Department of Metro Transit | 18 | 4 | 1 | 0 | 1 | 2 |
| 19 | Maryland Transit Administration | 18 | 4 | 1 | 0 | 1 | 2 |
| 20 | The Greater Cleveland Regional Transit Authority | 18 | 4 | 1 | 1 | 1 | 1 |
| 21 | Transportation & Public Work of Miami-Dade | 21 | 3 | 1 | 1 | 1 | 0 |
| 22 | Central Puget Sound Regional Transit Authority | 21 | 3 | 1 | 1 | 1 | 0 |
| 23 | New Jersey Transit Corporation | 23 | 2 | 1 | 0 | 1 | 0 |
| 24 | Peninsula Corridor Joint Powers Board | 24 | 0 | 0 | 0 | 0 | 0 |
| 25 | Northeast Illinois Regional Commuter Railroad Corporation | 24 | 0 | 0 | 0 | 0 | 0 |
| Public Transit System | Paratransit Score Rank | Paratransit Score (6 pts max) | Paratransit Details Described | Eligibility Criteria Clearly Defined | Paratransit Hours of Operation | Paratransit Reservations |
Table 7. Virtual Accessibility of Public Transit System Websites Scores, 2022
| wdt_ID | Public Transit System | Virtual Score Rank | Virtual Score (2 pts max) | Public Transit Website Accessibility Value | Automated Accessibility Score | Manual Accessibility Score |
|---|---|---|---|---|---|---|
| 1 | Valley Metro Rail, Inc. | 1 | 2 | 9 | 10 | 9 |
| 2 | Los Angeles County Metropolitan Transportation Authority | 2 | 2 | 9 | 10 | 9 |
| 3 | Central Puget Sound Regional Transit Authority | 3 | 2 | 9 | 9 | 9 |
| 4 | Massachusetts Bay Transportation Authority | 4 | 2 | 9 | 8 | 10 |
| 5 | Santa Clara Valley Transportation Authority | 5 | 2 | 9 | 10 | 8 |
| 6 | San Francisco Municipal Transportation Agency (MUNI) | 6 | 2 | 9 | 9 | 8 |
| 7 | New Jersey Transit Corporation | 7 | 2 | 9 | 8 | 9 |
| 8 | New York MTA | 8 | 2 | 9 | 9 | 8 |
| 9 | Denver Regional Transportation District | 9 | 2 | 9 | 9 | 8 |
| 10 | Tri-County Metropolitan Transportation District of Oregon | 10 | 2 | 8 | 8 | 8 |
| 11 | San Francisco Bay Area Rapid Transit District | 11 | 2 | 8 | 8 | 8 |
| 12 | Northeast Illinois Regional Commuter Railroad Corporation | 12 | 2 | 8 | 8 | 9 |
| 13 | Peninsula Corridor Joint Powers Board | 13 | 2 | 8 | 8 | 8 |
| 14 | Transportation & Public Work of Miami-Dade | 13 | 2 | 8 | 8 | 8 |
| 15 | Maryland Transit Administration | 15 | 2 | 8 | 8 | 7 |
| 16 | San Diego Metropolitan Transit System | 16 | 2 | 7 | 7 | 8 |
| 17 | Metropolitan Transit Authority of Harris County, Texas | 17 | 2 | 7 | 8 | 7 |
| 18 | Washington Metropolitan Area Transit Authority | 18 | 2 | 7 | 8 | 6 |
| 19 | King County Department of Metro Transit | 19 | 2 | 7 | 6 | 8 |
| 20 | Chicago Transit Authority | 20 | 2 | 7 | 6 | 7 |
| 21 | Minneapolis Minnesota Metro Transit | 21 | 1 | 7 | 5 | 8 |
| 22 | Dallas Area Rapid Transit | 22 | 1 | 6 | 8 | 5 |
| 23 | Southeastern Pennsylvania Transportation Authority | 23 | 1 | 6 | 7 | 6 |
| 24 | Metropolitan Atlanta Rapid Transit Authority | 24 | 1 | 6 | 7 | 6 |
| 25 | The Greater Cleveland Regional Transit Authority | 25 | 1 | 6 | 6 | 7 |
| Public Transit System | Virtual Score Rank | Virtual Score (2 pts max) | Public Transit Website Accessibility Value | Automated Accessibility Score | Manual Accessibility Score |
Limitations:
These scores are limited to data collected from public transit webpages, as this is the information available to potential users, but there may be additional barriers found throughout a user’s journey on a transit system. Information provided on public transit websites does not represent the true experience of people using the system. Although the website information does not represent the lived experience, websites are a primary source of information about public transit systems and therefore important for information access. This project was limited in scope, evaluating 26 public transit agencies in the United States. Additional data is still needed to provide the full picture of disability inclusion and accessibility on board public transit systems. Lastly, public transit webpages may change over time. URLs that were scored and ranked previously may no longer be included in the current ranking if the website URL has been changed.